Cancel an Order

Need to cancel an order?
We pride ourselves on the speed we get our orders out to customers so once an order is placed, in most cases, the order will have been processed and your items picked, packed and sent for delivery. If you call us on 03447 880088 with the order reference we are obviously more than happy to try to stop this order for you. The exception to this is items that are on backorder where there may be more time to cancel - in this case you can simply email us the order reference requesting it cancelled.

  • Email customer service:
  • Call customer service: 03447 880088, 08:00-18:00, Monday - Friday.

Viewing & Changing Orders

Q: What is the status of my order?
A: You can see your most recent orders on the Order Status & Delivery Tracking page. There may be times where an order that has just been placed may not immediately appear, sometimes the order may take a few minutes to be validated on our systems.

Related Links

Q:Can I speak to someone about an order I have placed?
    Absolutely, you can either call or email us:
  • Call customer support: 03447 880088, 08:00-18:00, Monday - Friday.
  • Email customer support:
Q:What should I do if product is damaged in delivery?
A: Our products are very carefully packed but we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on 03447 880088 or email us at
Q:Can I cancel an order?
A:Due to the efficiency of the ordering process, it may not be possible to prevent the delivery of items once an order has been placed, if you call our customer support team on 03447 880088 as soon as possible after the order is placed we will be able to advise if we can catch and cancel the order for you before it is processed.
Q:Can I get a copy of an invoice?
A: If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.

Related Links

Q:Why are some items missing from my order?
A: There are many reasons why items may be missing from your order. Please see your Order Status & Delivery Tracking to see the status of missing items. If you still have questions please contact customer support 03447 880088.