How to Return a Product


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To successfully return an item to CPC please adhere to the following steps. Failure to follow these procedures may result in your return being rejected upon receipt. CPC’s warranty, returns policy and your rights under the Distance Selling Regulations are set out in our terms and conditions of sale which can also be found in the back of your catalogue

Obtain an RMA number

You must obtain an RMA (Returns Material Authorisation) number before making any returns. To obtain an RMA number please complete the form below or contact Customer Services on 03447 880088 and provide the following information:
  • Your CPC Account Number
  • The Order Reference
  • The Part Number(s) to be returned
  • The reason for returning the goods (including a full fault description if there is a problem with the product)
The method of return should be confirmed with Customer Services whilst obtaining an RMA number or your preferences highlighted on the form below - if we are unable to support your requested method we will contact you to arrange a suitable alternative

Reason for Return:

* Required

Account Details

Your Details

Return whole order?

Order to be Returned

Add RowDelete Row

Credit or Replacement?

Fault Description

Please provide full fault details to help us verify the problem when the product is inspected.

If the fault is intermittent, how often does it occur?

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• If any accessories are missing they will need to be returned at my expense.

• If the product is not in the appropriate condition it will be returned at my expense.

• The original packaging should be used to return the product. If this is not available packaging to the same standard must be used. Damage due to inadequate packaging will be my responsibility.

• This item was received within the last 30 days.

Please note that the definitive Terms and Conditions can be found here.

* Required

Account Details

Your Details

Return whole order?

Product to be Returned

Add RowDelete Row

Product to be Returned

The product and packaging must be returned in as-new condition. If over 14 days since receipt 30% re stock fee will apply. This will be reduced to 10% if the correct item is ordered. Please provide details of the re-order reference number below.

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• If any accessories are missing there will be a deduction in any credit to my account.

• The original packaging should be used to return the product. If this is not available packaging to the same standard must be used. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

Please note that the definitive Terms and Conditions can be found here.

* Required

Account Details

Your Details

Return whole order?

Product to be Returned

Add RowDelete Row

Product to be Returned

Credit or Replacement?

Is the damage visible on the outside of the packaging?

Was the damage reported to the delivery driver?

Describe the damage

Any additional information:

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• The damaged parcel and goods need to be kept as delivered. Arrangements will be made for the courier to collect and inspect, date to be provided.

Please note that the definitive Terms and Conditions can be found here.

* Required

Account Details

Your Details

Return whole order?

Product to be Returned

Add RowDelete Row

Product to be Returned

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• If any accessories are missing they will need to be returned at my expense.

• The original packaging should be used to return the product. If this is not available packaging to the same standard must be used. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

• Product to be inspected & repaired, replaced or credited, at the companies discretion.

Please note that the definitive Terms and Conditions can be found here.

* Required

Account Details

Your Details

Return whole order?

Product to be Returned

Add RowDelete Row

Product to be Returned

Credit or Replacement?

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• If any accessories are missing they will need to be returned at my customers expense.

• The original packaging should be used to return the product. If this is not available packaging to the same standard must be used. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

Please note that the definitive Terms and Conditions can be found here.

The product and packaging must be returned in as-new condition. Please provide the order references for the original and duplicated orders, and any other relevant information, below.

* Required

Account Details

Your Details

Order to be Returned

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• If any accessories are missing there will be a deduction in any credit to my account.

• The original packaging should be used to return the product. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

Please note that the definitive Terms and Conditions can be found here.

NB This return option is only available to consumers under the terms of The Consumer Contracts Regulations 2013.

The cost of return is your responsibility. The product and packaging must be returned in as-new condition – in particular the product packaging must be unmarked.

The Returns Reference Number must be on the accompanying documents.

* Required

Account Details

Your Details

Return whole order?

Product to be Returned

Add RowDelete Row

Product to be Returned

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• I confirm that the account used to order this product is not a business/trade account

• If any accessories are missing they will need to be returned at my expense.

• The original packaging should be used to return the product. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

• Goods need to be returned within 14 days of return number being provided.
If over 14 days a 30% restock fee will be applied.

Please note that the definitive Terms and Conditions can be found here.

The product and packaging must be returned in as-new condition. Please provide details of how and when the order was cancelled, and any other relevant information, below.

* Required

Account Details

Your Details

Return whole order?

Product to be Returned

Add RowDelete Row

Product to be Returned

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• If any accessories are missing they will need to be returned at my expense.

• The original packaging should be used to return the product. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

Please note that the definitive Terms and Conditions can be found here.

* Required

Account Details

Your Details

Please provide details of what items are missing below. Where possible, we will send the missing items to you as this will be the quickest solution.

Return whole order?

Product to be Returned

Add RowDelete Row

Product to be Returned

Credit or Replacement?

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that, if the product is collected by CPC, it will be inspected on arrival at CPC and I accept that:

• If any accessories are missing (other than noted above) they will need to be returned at my expense.

• The original packaging should be used to return the product. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

Please note that the definitive Terms and Conditions can be found here.

* Required

Account Details

Your Details

Return whole order?

Add RowDelete Row

Please provide the order code on the packaging

Please provide the order code received

Credit or Replacement?

Comments:

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that the above product will be inspected on arrival at CPC and I accept that:

• If any accessories are missing they will need to be returned at my expense.

• The original packaging should be used to return the product. If this is not available packaging to the same standard must be used. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

Please note that the definitive Terms and Conditions can be found here.

* Required

Account Details

Your Details

Return whole order?

Add RowDelete Row

Please provide the order code

Please provide the date on the product

Credit or Replacement?

Comments:

Declaration

By submitting this request I declare that all the information provided is accurate.

I am aware that, if the product is collected by CPC, it will be inspected on arrival at CPC and I accept that:

• If any accessories are missing they will need to be returned at my expense.

• The original packaging should be used to return the product. Damage due to inadequate packaging will be my responsibility.

• If the product is not in the appropriate condition it will be returned at my expense.

Please note that the definitive Terms and Conditions can be found here.

Call and arrange an RMA

If you are unsure if your product is returnable or you simply wish to get immediate confirmation of an RMA you are of course welcome to contact us:

03447 880088 or email sales@cpc.co.uk

Returning a Product

Q: How do I return goods to CPC?
A: Please go to our online return a product request form to request a returns number (RMA). You will receive instructions on how to prepare your package for return once you receive the RMA.

Related Links

Q: What is the time restriction for returning a product?
A: The Company operates a 14 Day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 14 Day's of despatch.
Any Goods returned after 14 Day's as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of up to 30% of the invoice value of the Goods.
Q: I submitted an order with an error, how do I amend it?
A: If you notice an error on your order once it has been submitted, please call Sales on 03447 880088 as soon as possible.
As our online order processing is very efficient it may not be possible to amend your order before it is despatched, however by contacting us as soon as possible it gives us the greatest chance of catching it.