We stand behind our products at CPC, and will gladly accept returns subject to the guidelines below.
Prior to returning any Goods to the Company for any reason, you must contact the Company to obtain a returns number ('RMA'). All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. CPC cannot accept returns if goods have been damaged in transit as a result of inadequate packaging
The Company operates a 14 Day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 14 Days of despatch.
Goods that consist of software or are specially constructed or contain any of the hazardous substances referred to in Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment ('RoHS') may not be returned. Any Goods which are not in catalogue or are non-stock items may not be returned. Any static-sensitive Goods or moisture sensitive components (MSL) supplied in sealed packaging may not be returned if the blister or 'peel' packs in which they are supplied have been opened, tampered with or damaged.
- The Customer should return the Goods as directed once an RMA has been obtained, clearly quoting the returns number (RMA), account number and order number on the outside of the package.
- Any Goods returned after 14 Days as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of up to 30% of the invoice value of the Goods.
Returning a Product
Any Goods returned after 14 Day's as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of up to 30% of the invoice value of the Goods.
As our online order processing is very efficient it may not be possible to amend your order before it is despatched, however by contacting us as soon as possible it gives us the greatest chance of catching it.