Senior Contact Centre Agent

CPC, part of Farnell & Avnet, is currently recruiting for the role of Senior Contact Centre Agent. This is a great opportunity to join our team based in PRESTON!

Job Summary:

• Responds to customer inquiries
• Expedites critical orders
• Communicates dispositions
• Researches and resolves issues, and researches orders

What's in it for you:

• Competitive salary package
• A supportive team environment where everyone really is working toward the same goal
• A strong open door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Pension scheme
• 25 days holiday plus bank holidays with option to buy additional holiday
• FREE Onsite Parking
• Flexible home working
• Cycle to work Scheme
• Reward scheme

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquires basic skills through work experience or formal training to perform routine tasks.
• Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.
• Work is performed under supervision with detailed instructions. Priorities are provided for performing work.
• Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.
• Impact of decisions is primarily contained to the work of the job.

Work Experience:

• Typically requires less than one year of related experience.

Distinguishing Characteristics:

• Basic computer, email, phone and communication skills.
• Must be able to multi-task and work in a fast paced environment.

Apply for this role

Please click on the link below to attach your CV and apply for this role. Your CV will be reviewed within 7 days and if successful in the shortlisting process, we will contact you directly.