Viewing and Changing Orders

Find all the current or past order information you’re looking for – quickly and conveniently.

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Order Status & Tracking

Find all the orders that you have placed on the web or via phone or fax. Get your most recent order status and delivery tracking information (if available). Your order must have been placed on the web to be able to obtain previous order status & tracking.

Help for Order Status & Tracking

Request an Invoice

For any invoices older than 12 months, or if you need another physical copy of an invoice mailed to you, you can request a copy invoice., contact us by email, or call 03447 880000 for a service representative.

Cancel an Order

If you have already placed an order with us but need to cancel it, please let us know as soon as possible as it may be possible to stop the order from being processed. We do work to ensure all orders are processed quickly so there is a good chance that unless you are contacting us immediately the order may have already gone out for you, in this case you can always refuse delivery or make a return.

Help for cancelling an order

Viewing & Changing Orders

Q: What is the status of my order?
A: You can see your most recent orders on the Order Status & Delivery Tracking page. There may be times where an order that has just been placed may not immediately appear, sometimes the order may take a few minutes to be validated on our systems.

Related Links

Q:Can I speak to someone about an order I have placed?
    Absolutely, you can either call or email us:
  • Call customer support: 03447 880088, 08:00-18:00, Monday - Friday.
  • Email customer support:
Q:What should I do if product is damaged in delivery?
A: Our products are very carefully packed but we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on 03447 880088 or email us at
Q:Can I cancel an order?
A:Due to the efficiency of the ordering process, it may not be possible to prevent the delivery of items once an order has been placed, if you call our customer support team on 03447 880088 as soon as possible after the order is placed we will be able to advise if we can catch and cancel the order for you before it is processed.
Q:Can I get a copy of an invoice?
A: If you need a paper copy to be sent, go to the request an invoice form and follow the instructions provided.

Related Links

Q:Why are some items missing from my order?
A: There are many reasons why items may be missing from your order. Please see your Order Status & Delivery Tracking to see the status of missing items. If you still have questions please contact customer support 03447 880088.