Change Password

You can change your password in the Change Password section under My Account

Please note the requirements for password format:

  • Must be between 8-20 characters long
  • Must be a mix of alpha-numeric characters and have at least one letter or one number. No other characters are allowed.
  • The password is case sensitive. It is recommended to use upper and lower case characters (stronger passwords contain both upper and lower case characters).

Can't remember your username and/or password?
You can request your username be sent to the email address you registered with and you can request your password to be reset.

NOTE: If you have your password reset, it is recommended you go to the change password section and change your password to something easier to remember. The password sent from a reset request is a random generated string of letters and numbers.

My Account

Q: I have forgotten my password, can you help?

Forgot Password

If you have forgotten your password, you can easily request your password to be reset.

Change password

If you remember your current password, simply log in and go to the My Account: Change password page and follow the instructions provided.

Related Links

Q: How can I request my username?
A: If you have forgotten your username, you can easily request your username to be sent to the email address in your profile.

Related Links

Q: How do I change my delivery/invoice address?
A:You may submit a request to update your invoice address by logging in and going to Addresses in My Account. Click on ‘Request New Invoice Address’, enter the new address and click Save. Your request will then be handled by our customer service staff. Please note: the request for a new invoice address will not delay your orders being processed. Any orders you have placed will be invoiced to your former invoice address until we have reviewed and made the requested changes.

Related Links

Q: How do I set up a trade account?
A: You may request a trade account when you register and place your first order on this site.

NOTE: Orders may be slightly delayed while business credit verification is performed.

You can also apply online.

Related Links

Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms.
  • a-z, A-Z, 0-9
  • All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
Q: How can I change my Account?
A: If you have more than one account you may change the account for your current order on the Order Information page under account selection. If you do not have more than one account you may request a new account when placing an order by selecting the option under the account selection on the Order Information page.
Q: I am already a customer. What do I need to do to order online?
A: Your account number does not automatically give you access to a web account; you need to create this by registering online. Registration is very quick and easy and once completed, you are free to place orders online. To register you will be asked to supply a few details and select your username and password, which will be your unique key to accessing the website. Your web account will allow you to update your details online, including your account number and preferences.